Privacy Policy

1. Introduction

UK ETA Service ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and application assistance service.

2. Information We Collect

We collect the following types of information:

• Personal details — full name, date of birth, gender, and nationality as provided in your ETA application.
• Passport information — passport number, issue date, and expiry date.
• Contact information — email address.
• Travel details — planned UK arrival date.
• Payment information — processed securely by Stripe. We do not store your card details on our servers.
• Usage data — pages visited, form progress, browser type, and device information collected via cookies and analytics tools.

3. How We Use Your Information

We use your personal data to:

• Process and submit your UK ETA application to the relevant authorities.
• Communicate with you about the status of your application.
• Process payments through our secure payment provider (Stripe).
• Improve our website and services through analytics.
• Comply with legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the UK GDPR:

• Contract performance — processing your ETA application as part of the service you purchased.
• Legitimate interest — improving our services and website experience.
• Consent — for marketing communications and non-essential cookies.
• Legal obligation — where required by law.

5. Data Sharing

We may share your data with:

• UK Government authorities — as required to process your ETA application.
• Stripe — our payment processor, for secure transaction handling.
• Analytics providers — Google Analytics (anonymised usage data) for service improvement.

We do not sell your personal data to third parties. We do not share your data with any parties beyond those listed above unless required by law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including 256-bit TLS encryption for all data in transit, secure hosting infrastructure, and strict access controls.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically for the duration of your ETA validity (up to 2 years). After this period, your data is securely deleted unless we are required by law to retain it for longer.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Object to or restrict processing of your data.
• Request data portability.
• Withdraw consent at any time (where consent is the basis for processing).

To exercise any of these rights, please contact us at support@uketaservice.uk.

9. Cookies

Our website uses cookies and similar technologies for essential site functionality, analytics, and advertising. Essential cookies are required for the site to function and cannot be disabled. Analytics and advertising cookies help us understand usage patterns and deliver relevant advertising.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting. We encourage you to review this page periodically.

12. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@uketaservice.uk.